FAQ
Frequently asked questions about shipping & delivery status
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, please initiate a free return, stating the reason. If you are missing the entire shipment, please contact us – where and when, you can see below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Frequently asked questions about selling & rating
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, we ask you to initiate a free return, stating the reason. If you are missing the complete shipment, please contact us – where and when, you can see further below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Frequently asked questions in purchase & warranty
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, we ask you to initiate a free return, stating the reason. If you are missing the complete shipment, please contact us – where and when, you can see further below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Frequently asked questions about returns & complaints
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, we ask you to initiate a free return, stating the reason. If you are missing the complete shipment, please contact us – where and when, you can see further below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Frequently asked questions in customer account & vouchers
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, please initiate a free return, stating the reason. If you are missing the entire shipment, please contact us – where and when, you can see below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Frequently asked questions about payment & payout
You can return the item under "My Account."
Go to "My Purchases"
Select the order from which you want to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.
Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.
Please understand that electronic devices cannot be replaced during an exchange or repair
Important beforehand:
– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.
– Please do not send the package freight collect. We do not accept these shipments and they will be returned at your expense.
– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year guarantee for electronic items.
In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have found quality defects.
In this case, print out the free shipping label and frank your package with it.
No printer? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods reach our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair is not possible.
For items under €40, shipping must unfortunately be organized by yourself.
We receive packages with media articles such as books, CDs, DVDs at the following address:
rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin
In the case of electronic articles, please use the following address:
rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin
That shouldn't happen, of course, and we're really sorry.
If items are defective, we ask you to initiate a free return, stating the reason.
– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My purchases
– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question
– Android App: Currently not possible, please initiate a return via the rebuy.de website
If it is an item from the electronics sector, you can also choose a repair in addition to a refund.
If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.
First, check that your AirPods and device are up to date.
Reset the AirPods by placing them in the charging case and holding down the setup button until the status light flashes. If that doesn't help, clean them carefully and re-pair them.
For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web
Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, please initiate a free return, stating the reason. If you are missing the entire shipment, please contact us – where and when, you can see below.
As soon as your return has reached us, processing will take a few days.
Once the inspection is complete, you will receive the amount back to your payment method or as a rebuy voucher. You will be informed about this by email.
Questions
Buy used and save up to 50%!
GameCycle is a trusted platform where you can buy high-quality refurbished consoles, games, and accessories, and also sell your used devices. Every product is tested, cleaned, and made ready to play.
Simply enter your device details on our website, receive an instant price estimate, and send us your product free of charge. After our team has reviewed it, you will receive your payment quickly and securely.
Yes, absolutely. Every console and every game undergoes a thorough testing and cleaning process before we offer it for sale. We guarantee that all products meet our quality standards.
Orders are processed quickly and usually shipped within 1-2 business days. We package every product securely to ensure it arrives undamaged.
Yes, we exclusively sell original consoles, games, and accessories. Each product is checked for authenticity before it goes on sale.
If the actual condition differs from your specification, we will create a new, transparent offer for you. You can accept or reject this. If rejected, we will send your device back to you free of charge.
Yes. You receive a 12-month warranty on all products purchased from GameCycle. If a problem occurs, our support team will help you quickly and easily.
All orders are carefully packaged and usually shipped within 1–2 business days. You will receive a tracking number as soon as your package is on its way.
